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Return and Warranty Policy

At Motors and Controls Corporation, our dedicated sales staff strives to always provide our customers with the products they need. Sometimes mistakes happen, product is ordered incorrectly, the quantities are more than needed, or the items end up not getting used. We want to resolve these issues as quickly as possible and in a way that responds to our customers needs. When an issue has been identified this return policy applies:

Stock Items

Full credit will be issued for new, unused stock items that are in the original packaging returned within 90 days of purchase. After 90 days, 15% restock charges will apply. Exceptions: Cut wire, large quantities that create overstock, not in original carton or in resalable condition, modified, or vendor discontinued.

Non-Stock Items

Non-stock returns are subject to the manufacturer’s return policy. MCC will negotiate these terms to the best of our ability on our customer’s behalf. Vendor restocking fees, plus freight and 15% handling fee will be applied accordingly. Exceptions: Fluorescent lighting, anything more than a year old, custom pieces, not in resalable condition, modified, or vendor discontinued.

Warranty Returns

Warranty returns are subject to manufacturer inspection and their acceptance. It is at their discretion to repair and return the item, replace the item, or offer credit. Please plan accordingly.

Energized parts are not returnable unless for warranty.

Electrical Panel Warranty

We support the full manufacturer’s warranty on every component in our electrical panels. Manufacturer’s warranty policies are available upon request. Each of our panels goes through quality control testing and are certified UL508A. Our panels are guaranteed for one year to the agreed upon specifications. If it fails due to improper workmanship during the first year, we will repair or replace as necessary. Any services such as startup, programming or technical support may be at an additional fee.